Out of hours services explained 

Norfolk cleaning look after over 200 holiday homes across Norfolk. We offer a professional, quality service and have a strong reputation for being reliable and punctual. We don't just offer a regular cleaning and laundry service, our holiday home customers can upgrade their cleaning services easily. By adding welcome packs, window cleaning, pre/post season deep cleaning and we've added an out of hours service which offers guests outstanding customer service. 

The admin team at Norfolk Cleaning have been working hard to create a bespoke out of hours service for our customers. We have created a package that will give our Holiday Home customers an out of hours service that is second to none. A member of the admin or maintenance team will have the out of hours phone with them when the office is closed, so any issues can be phoned through to us directly and sorted out quickly.

Upgrade your cleaning service

Our out of hours service provides our holiday home customers with peace of mind, their guests will be covered for:  :

  • Weekday evenings and weekends, up until 8 PM at night. This includes maintenance services on Sundays where tradesmen are available!
  • Emergency call outs for plumbing, gas and electrical issues and arranging out of hours tradesmen.
  • Reporting issues with the property and a maintenance team on hand to have a first look at any issues.
  • The admin team with a good knowledge of your property can instruct guests over the phone with things like check in information and key safe information, should the guest be stuck or unsure.

Issues that aren't an emergency can still be reported to the our of hours number so we can get a team out to the property on the next working day. We will arrange a time to visit the property when it is convenient for the guests, with holiday home owners trusting that their guests are getting quality customer service.  

If you're a holiday home customer and would like to opt into our out of hours service, call us today on 01692 407 690. Or to find out more you can email us on admin@norfolk-cleaning.co.uk